Thank you for choosing OSAI Beauty Lounge. To maintain the highest standard of service and ensure a seamless experience, please review the following service policies carefully.

Deposits & Booking

A 50% non-refundable deposit is required within 24–48 hours of booking to secure your appointment.

• Deposits are applied toward your total service cost.

• All deposits are non-refundable and non-transferable.

• Appointments are confirmed only once the deposit has been received.

Cancellation & Rescheduling

We kindly require advance notice for any appointment changes.

• PMU Services: Minimum 48 hours notice.

• Brow Services: Minimum 24 hours notice.

Failure to provide the required notice will result in forfeiture of the deposit.

Late Arrivals

To respect all scheduled clients, please arrive on time to receive your full service.

• Arrivals 10 minutes late will incur a JA$2,000 late fee.

• Arrivals 15 minutes or more late will result in appointment cancellation and loss of deposit.

Health, Safety & Eligibility

PMU Lip Services

For safety reasons, PMU lip services will not be performed on clients with:

• Active cold sores

• Open wounds or infections

• Pregnancy, where applicable

• Certain medical conditions without prior medical clearance

All PMU clients are required to complete:

• Medical History Form

• Consent Form

Clients are fully responsible for disclosing all relevant medical conditions prior to treatment.

Brow Services

Brow services will not be performed on clients with:

• Sensitive, broken, or irritated skin in the brow area

• Recent chemical peels or exfoliation within 5–7 days

• Active skin conditions, infections, or open wounds

A patch test is recommended for clients with sensitive skin or a history of allergies.

By booking, clients acknowledge and accept the potential risk of sensitivity or allergic reaction. OSAI Beauty Lounge is not responsible for reactions due to undisclosed conditions.

Results & Expectations

Please note that PMU results vary by individual.

• Healing varies by person.

• Pigment may fade 30–60% during healing.

• Multiple sessions may be required to achieve desired results.

• Touch-ups are not included unless otherwise stated.

Final results cannot be guaranteed due to factors such as skin type, lifestyle, and aftercare adherence.

Aftercare Responsibility

Aftercare instructions will be provided following all services.

Clients are fully responsible for following all aftercare guidelines.

OSAI Beauty Lounge is not liable for poor healing, retention issues, or results affected by improper aftercare. Corrective work required due to non-compliance will be charged as a new session.

Guests & Children

To maintain a calm, focused environment, no additional guests or children are permitted unless approved in advance.

Photo & Video Consent

By receiving services at OSAI Beauty Lounge, you consent to before-and-after photos and videos being used for documentation and marketing purposes.

If you prefer not to be photographed, please notify us prior to your appointment.

Refund Policy

Due to the nature of cosmetic services:

• All services are final sale.

• No refunds will be issued once a service has been completed.

Adjustments may be made through scheduled touch-up sessions where applicable.